Design work for the Check-in experience focused on simplifying passenger journeys, reducing friction, and increasing operational resilience.

Research-led service mapping identified key pain points across mobile, kiosk, and agent touchpoints, informing a modular design system that supports rapid iteration and consistent brand expression.

Interaction flows prioritise accessibility, progressive disclosure, and context-aware prompts to streamline luggage tagging, seat selection, and document verification.

The outcome is a scalable, future-ready check-in platform that balances passenger autonomy with reliable agent support and integrates cleanly into existing airport systems.